GIFT CARD - STUDIO WY
STUDIO WY gift cards are for any occasion and can be personalised with a special message.
After the purchase, we will contact you by email to ask you for the name of the person, your name, occasion and message. Right afterwards, we will send it via email to your desired email address - either to you so you forward it on the right time or we can directly send it to the person.
Gift cards are valid for 1 year.
They are the perfect gift if you don't know exactly what the person would choose or if you don't have time to place an order and wait for the piece to arrive!
We want you to be completely satisfied with your online purchase.
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Items must be returned in original condition, unworn, unaltered and unwashed.
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Items must be returned within 15 days of receiving your purchase.
HOW TO DO IT
Returns and exchanges are as easy as:
1. Send us an email at hi@studio-wy.com including the following details:
- Order number
- Reason for return
- Pictures if necessary
- If you would like a size change/change for another product/store credit.
2. Upon receiving and approving your return request, we will send an email with the confirmation to return your item and instructions to do so.
3. Pack your return piece using the original packing provided. And send it to:
- C/ Sant Ramón nº 49-51, 1-1a, Vilassar de Mar 08340. Barcelona (Spain)
To return any of our pieces simply contact a courier service or local post office and send the product back to us at the above address. Return shipping costs are responsibility of the customer - deliveries with unpaid postage will not be accepted.
Please use a courier with tracker, as wild ivy is not liable for the loss of garments being returned.
4. Once we have received your package, if you are exchanging it and the piece is in stock, we will send it to you in maximum 48h. In case of getting store credit, it will be added onto your account in a maximum of 24h.
In the event that we mistakenly sent an item different to the item requested or that the quality of a product received is not acceptable, please contact us at hi@wildivythelabel.com to arrange for a return and/or exchange. Wild Ivy shall bear the costs of both shipping and return.
Please contact us through our WhatsApp or email with any question, query or doubt - we are here to help!
Orders are processed on business days, from Monday to Friday, from our warehouse in Barcelona, Spain.
If you place an order on a weekend or holiday, it will be processed the next business day.
For pre-orders, please note the time frame marked on the pre-order button.
| PROCESSING | SHIPPING | PRICE | FREE SHIPPING | |
| Spain | 1 day | 1-2 days | €5 | From €150 |
| Europe | 1 day | 1-2 days | €10 | From €150 |
| US & Canada | 1 day | 2-3 days | €20 | From €300 |
| Australia & New Zealand | 1 day | 2-3 days | €20 | From €300 |
| Rest of the world | 1 day | 5-7 days | €50 |